Terms of service

1. Introduction

Welcome to Surfara, the dedicated platform for connecting surf enthusiasts with trusted businesses offering unique surf experiences and equipment rentals. By accessing our services, you agree to comply with and be legally bound by the terms and conditions described below.

2. Acceptance of Terms

By using the Surfara website, mobile application, or any associated services, you confirm your acceptance of these Terms and Conditions and agree to be bound by them. These Terms apply to all users of the platform, including without limitation, users who are browsers, vendors, customers, merchants, and contributors of content.

Surfara is committed to providing a safe and enjoyable experience for both users and experience hosts. To ensure a smooth and positive experience for everyone, we've established a set of legal agreements that further detail specific aspects of our platform's functionalities. These agreements are considered part of these Terms and Conditions, and by using our services, you agree to them as well.

3. User Accounts

Account Creation: To use certain features of Surfara, you must register for an account ("Surfara Account") and provide certain information about yourself as prompted by the registration form.

Account Responsibilities: You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.

4. Using Surfara

Permissions and Restrictions: Surfara hereby grants you permission to access and use the platform as set forth in these Terms and Conditions, provided that:

  • You agree not to distribute any part of the website beyond what is necessary for accessing Surfara services.
  • You agree not to alter or modify any part of the website or any of its related technologies.
  • You agree not to access Surfara content through any technology or means other than through this site itself, or other explicitly authorized means Surfara may designate.

Prohibited Activities: You are prohibited from using the site or its content for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction.

5. Bookings and Financial Terms

Booking Confirmation: Upon receiving a booking confirmation, a legally binding agreement is formed between you and your host, subject to any additional terms and conditions of the host that apply, including in particular the applicable cancellation policy and any rules and restrictions specified in the listing.

Financial Terms for Guests: Guests agree to pay the total fees for any booking requested in connection with your Surfara Account.

Financial Terms for Hosts: Hosts are independently responsible for honoring any bookings and making available any Accommodations reserved through the platform.

6. Cancellation and Refunds

Guest Cancellation: Depending on the host’s cancellation policy, guests may be entitled to a full or partial refund.

Host Cancellation: If a host cancels a confirmed booking, the guest will receive a full refund of the total booking fees for such booking.

Refund Process: Surfara will process refunds according to the service agreement and the host’s cancellation policy.

7. Responsibilities of Businesses

Accurate Listing: Hosts must provide accurate and complete information about their services (such as listing description, location, and calendar availability), and are responsible for keeping the listing information up-to-date at all times.

Legal Compliance: Hosts also agree to comply with local laws, regulations, and other legal requirements regarding their listings and rental of properties or experiences.

8. Dispute Resolution

Process: If a dispute arises between you and Surfara, our goal is to address your concerns immediately and, if we are unable to do so to your satisfaction, to provide you with a means of resolving the dispute quickly. We encourage you first to contact us directly to seek a resolution by going to our Customer Support.

Arbitration Option: For any claim where the total amount of the award sought is less than ten thousand U.S. Dollars (USD), the party requesting relief may elect to resolve the dispute in a cost-effective manner through binding non-appearance-based arbitration.

9. Modifications to Terms

Surfara reserves the right, at its sole discretion, to modify the Website, Application or Services or to modify these Terms, including the service fees, at any time and without prior notice. If we modify these Terms, we will post the modification on the platform or provide you with notice of the modification.

10. Termination

You agree that Surfara, in its sole discretion and without liability to you or any third party, may suspend or terminate your account (or any part thereof) or your use of the platform and remove and discard any content within the service, for any reason, including, without limitation, for lack of use or if Surfara believes that you have violated or acted inconsistently with the letter or spirit of these Terms.

11. Governing Law

These Terms shall be governed and construed in accordance with the laws of the Netherlands, without regard to its conflict of law provisions.

12. Company Information

Surfara B.V. is registered in the Netherlands under the Chamber of Commerce (Kamer van Koophandel) number 83002952. Our registered office is located at:

Lange Nieuwstraat 183,
3512 NG Utrecht,

This address is to be used for all correspondence, legal notices, and any other official communication with Surfara.

13. Contact Us

If you have any questions about these Terms, please contact us at support@surfara.com.

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